It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change The Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life
It's all to do with the training: you can do a lot if you're properly trained.
An Institution That Can Change the Way of Your Life

Improve Customer Experience using Net Promoter System

This training is jointly organized by BITM & Humac Lab.

 

86% of buyers will pay more for a better customer experience. But only 1% of customers feel thatvendors consistently meet their expectations. (Source:  Forbes)

 

>>NPS (Net Promoter Score) is a management tool that can be used to gauge the loyalty of their customer relationships. Developed by Bain & Company, Net Promoter Score (NPS) measures the loyalty that exists between a provider and a consumer. It is the new happening thing in the world business scenario to measure customer loyalty and drive sustainable growth based upon the feedback through the system. World’s top companies (mainly of North America) including Apple, Amazon, GE, eBay etc. have already adopted NPS as a customer experience management tool.This tool is increasingly getting popular in the European as well as Asian business market to reduce customer churn, improve profitability, and become a truly customer centric organization. It is a true global business development phenomenon!

 

This training will be held in Humac Lab

 

FEE - Tk 6000

Prerequisite

 

  1. Company top and senior management
  2. Empowered middle management members
  3. People dedicated to establish CEM in the organization

 

Project Oriented Course

This will be discussed during the session.

Course Outline

  1. Introduction to Net Promoter Score
  1. NPS survey development
  1. Implementing NPS in your organization
  1. Using NPS to drive profitable growth

Used Tools

N/a

COURSE SUMMARY

Course Duration : 2 Days
Total Hour : 8 Hours
Number of Batch : 1 Batch

Application Last Date : 25 February, 2017

Class Schedule

Day & Time : Saturday 12:00 pm - 7:00 pm
: Monday 12:00 pm - 7:00 pm
Duration : 7 hours per class

Project:

This will be discussed during the session


Certificate:

Certificate will be given at the end of the course.